We’re here to provide an outstanding customer experience. As part of this, we’ve created some simple to follow instructions and forms that will ensure your samples are processed as quickly as possible. If you have any questions let your Genics consultant know or email email@example.com
Here is an example of what your form should look like when complete. Please review this before completing your own submission.
Here is your Customer Declaration Form in MicroSoft Word. Please download this form and complete sections marked with blue. If’d you would prefer a PDF you can download the form here and add your information using Adobe Acrobat.
IMPORTANT – A copy of this completed declaration must be placed on both the outside (in a plastic sleeve) and inside of your parcel. Please take a photo of your completed form and email to firstname.lastname@example.org
SHIPPING NOTICE – If the shipping company, DHL for example, consider the ethanol a dangerous good, store your samples for 24 hours (preferably in the fridge), and then tip off the ethanol leaving the samples moist. Small amounts of ethanol preserving a sample is an exempt dangerous good and can be shipped. To save money and time ensure your parcel is not too large. It needs only be large enough for your samples.
The information here describes the requirements for documentation presented to the Department of Agriculture to support the risk assessment of imported goods.
IMPORTANT – A copy of this document must also be placed on both the outside (in the same plastic sleeve as the Customer Declaration) and inside of your parcel.
We’re with you every step of the way
Our testing cycle is completed quickly with results back to clients within days. Shrimp MultiPath performance has been assessed and validated by Third Party ISO17025 assessors which follow the World Organization for Animal Health (OIE) Manual for Validation of Diagnostic Assays.
Collect Tissue Samples
The first step is to take tissue samples placing these into clean tubes with 70% Laboratory Grade Ethanol. We have easy to follow instructional videos on our education web page that can help you learn how to collect tissue samples. Our team of Health Experts are always here to help email@example.com
Submit Tissue Samples
The next step is to submit your sample information and paperwork by email – we have an easy to follow form here. Once you’ve completed and emailed the paperwork, you’ll need to ship the tissue samples to our ISO17025 certified service laboratories. You can do this via your preferred courier (e.g. DHL, FedEx etc).
Quality Control Check & Data Analysis
Next, Genics will receive your samples at our certified laboratory, complete a quality control check and process tissue samples (Total Nucleic Acid extraction, reverse transcription, PCR). We’ll let you know when your samples arrive and are given the all clear. Genics will perform MultiPath data analysis on proprietary software generating a detailed report. This is sent express to the farmer with an option of a follow up call, meeting (face-to-face or Zoom) to discuss details and opportunities.
Farm Management & Improved Production
The information in the report is vital to improving farming performance. Our clients implement decisions such as increased aeration, reduce feed rates, specific culling, early harvest, premium prices for sale etc. At this stage clients will often ask us for an ongoing Health Management Plan. If you’re interested in a Health Management Plan email firstname.lastname@example.org